Privacy Policy

1. Information We Collect

We may collect the following types of information:

Information You Provide

• Full name, phone number, and email address (from our contact form)
• Details about your child or family member you share during consultations
• Assessment-related information provided during clinical sessions
• Newsletter subscription email address

Information Collected Automatically

• Browser type, IP address, and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Schedule and conduct assessments and therapy sessions
• Send appointment reminders and follow-up communications
• Send our newsletter and programme updates (with your consent)
• Improve our website, services, and user experience
• Comply with legal and regulatory obligations

We will not use your personal data for automated decision-making or profiling without your explicit consent.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners (e.g., email service providers, website hosting) who assist in operating our website and services under confidentiality obligations
• Affiliated Partners: With our strategic partners such as GD Goenka Healthcare Academy, only as required to deliver jointly offered programmes
• Legal Requirements: When required by applicable law, court order, or government authority
• Safety: To protect the rights, property, or safety of Divit MindSpace, our clients, or the public

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use them to:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Enable certain website features and functionality

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. We do not use cookies for targeted advertising.

6. Children's Privacy

Our services are designed to support neurodivergent children and their families. We take children's privacy very seriously. We do not knowingly collect personal information directly from children under the age of 18 without the consent of a parent or legal guardian.

Information about a child shared during consultations or assessments is treated with the highest level of confidentiality and is used solely for the purpose of providing care and support. Such information is never shared with unauthorised third parties.

If you believe we have inadvertently collected information about a child without appropriate consent, please contact us immediately so we can take corrective action.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent to processing at any time (where processing is based on consent)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us. We will respond to your request within a reasonable timeframe.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the date of the latest revision at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out through our Contact page. We are committed to addressing your privacy concerns promptly and transparently.